Shipping Information

Where We Ship

VIVET currently ships throughout the United States and Canada.

U.S. shipping includes Alaska, Hawaii, Puerto Rico and other U.S. territories, P.O. boxes, and APO/FPO addresses. Available carriers and delivery speeds may vary by destination.


Processing and Delivery

Please allow 1–3 days for your order to be processed before it ships.

Once your order has been processed, estimated transit times are:

  • Standard Shipping: 3–8 days

  • Expedited Shipping: 1–3 days

Shipping and delivery dates are estimates only and cannot be guaranteed. Carrier delays and other circumstances outside VIVET’s control may affect delivery timing.


Shipping Rates

Shipping rates are calculated at checkout based on the estimated weight of your order, destination, and selected delivery method.

VIVET does not currently offer a free-shipping threshold.


Carriers

Orders may be shipped through FedEx, UPS, or USPS. Available carriers and shipping methods will be displayed at checkout.


Canada Orders

For orders shipping to Canada, applicable duties and taxes will be calculated and collected at checkout where available.


Tracking Your Order

Once your order ships, you will receive an email with tracking information. You can also track your order at:

https://vivetllc.aftership.com/

Please allow time for the carrier to scan your package and activate the tracking information.


Changes and Cancellations

Orders cannot be canceled or modified once placed, including changes to the shipping address, which are not able to be made once an order is placed.

If you notice an issue with your order, contact support@vivetofficial.com as soon as possible. While we cannot guarantee that changes can be made before fulfillment begins, our team will review your request.


Shipping Protection

Optional shipping protection may be available during checkout through a third-party provider. If you purchase shipping protection, coverage and claim eligibility are governed by the shipping-protection terms presented at the time of purchase.

If you did not purchase shipping protection and your package is lost, damaged, or marked as delivered but cannot be located, contact support@vivetofficial.com for assistance.

Title and risk of loss pass to you when your order is transferred to the shipping carrier, except in the case of purchased-shipping protection, in which case you should refer to the terms presented at the time of purchase for title and risk of loss.


Lost, Damaged, or Missing Packages

Any lost, damaged, or missing package must be reported to support@vivetofficial.com within three days of the carrier-reported delivery date.

If tracking shows that your package was delivered but you cannot locate it, please first:

  • Check around the delivery location.

  • Ask other members of your household or building staff.

  • Confirm the shipping address associated with your order.

  • Contact the carrier for additional delivery information.

If the package still cannot be located, email support@vivetofficial.com. Customers who purchased shipping protection should also review the applicable protection terms and claims process.


Packages Returned to Sender

If your package is returned to VIVET by the carrier, your order will be refunded after it is received and processed by our team.

Original shipping fees are nonrefundable.


Additional Support

For questions about your order or shipment, contact support@vivetofficial.com.




Shipping FAQs


Where does VIVET ship?

VIVET currently ships throughout the United States and Canada. U.S. shipping includes Alaska, Hawaii, Puerto Rico and other U.S. territories, P.O. boxes, and APO/FPO addresses.


How much does shipping cost?

Shipping rates are calculated at checkout based on the estimated weight of your order, destination, and selected delivery method. VIVET does not currently offer a free-shipping threshold.


How long will my order take to arrive?

Please allow 1–3 days for order processing. Once processed, Standard Shipping is estimated to take 3–8 days and Expedited Shipping is estimated to take 1–3 days.

Shipping and delivery dates are estimates and cannot be guaranteed.


Which carriers does VIVET use?

VIVET ships through FedEx, UPS, and USPS. Available options may vary based on your destination.


Will I need to pay duties or taxes on an order shipping to Canada?

Applicable duties and taxes will be calculated and collected at checkout where available.


Can I cancel my order or change my shipping address?

Orders cannot be canceled or modified once placed. If you notice an issue, contact support@vivetofficial.com immediately. We cannot guarantee that a change can be made before fulfillment begins.


How can I track my order?

Once your order ships, you will receive an email with tracking information. You can also track your shipment at https://vivetllc.aftership.com/.


What should I do if my package is lost, damaged, or marked as delivered but cannot be found?

Refer to the detailed shipping information page at “Lost, Damaged, or Missing Packages.” If you purchased shipping protection, please refer to the protection terms provided at checkout for coverage and claim instructions.


What happens if my package is returned to VIVET?

Once the returned package is received and processed, your order will be refunded. Original shipping fees are nonrefundable.